Quality Policy

Istidam is an engineering consultancy offering a wide range of services across the UK, these include:

• Structural and Civil Engineering Design
• Building Surveying
• Health & Safety and Environmental Consulting
• Expert Witness Services
• Specification and Management of Property Reinstatement Work Projects (insurance claim projects)
• Contract Management and Administration (insurance claim projects)
• Cost and Scope Validation (insurance claim projects)
• FRP reinforced concrete design and specification to current national standards.

We are independent and committed to helping clients ensure safety, efficiency, cost-effectiveness and sustainability to their projects where required and practicable.

Our objective within the scope of this policy is to provide services to modern standards of quality, delivered in a timely and cost effective manner which is reliable and systemic.

We are committed to providing quality services which are tailored to the attributes below:

• Client Focus:  We treat clients fairly and honestly, delivering the highest quality services according to their needs.
• Expertise: Our experienced professionals utilise the latest design techniques and sustainable material and also ensure compliance with current national standards.
• Continuous Improvement:  We regularly review and update our processes to stay ahead of industry changes and update our operations for quality improvements.

Istidam Consulting adheres to the rigorous standards of ISO 9001:2015, an international certification for quality management systems. This certification demonstrates our commitment to:

• Reliability of Services: We deliver projects within agreed timelines, budgets, and quality standards.
• Continuous Improvement: Our ISO 9001 compliant Management System ensures ongoing process review and optimisation.
• Skilled Staff: We invest in ongoing training to ensure our team has the latest skills and knowledge.
• Client Satisfaction: We actively seek client feedback and use it to improve our services in accordance with ISO 9001 principles constantly.

Tarek Al Karfan CEng MICE, the Director of Istidam Consulting Ltd. and the designated Integrated Management System Officer is accountable for overseeing the Quality Policy and ensuring its effectiveness. The policy is reviewed annually to maintain its relevance to Istidam's objectives.

This Policy has been updated as of 07/07/2024.